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Professional Telephone Skills Train everyone to project a positive image in each call they make or take This program teaches you and your people everything you need to know about professional, polished telephone skills -- the kind that callers remember and respond to favorably. You'll gain proven strategies to turn every call -- even those that start off as complaints -- into a business-boosting contact. |
PROGRAM HIGHLIGHTS
How to
build instant rapport with callers
8
steps for disarming hostile or abusive callers
Soothing a caller who's been misled
Ordering:
Product Code Item Price Professional Telephone Skills
3-volume video set (3 hrs. 4 min.) Includes: 35-page workbook, 60 minutes of dramatic role-play vignettes, graphic reinforcement of teaching points, interactive exercisesV20760 US$ 199.95 Professional Telephone Skills
Each additional workbookV30086 US$ 9.50 Professional Telephone Skills
Video facilitator's guide (253 pages) plus workbook30111 US$ 149.95