Continuous Improvement
| Q3 | 2 videotapes | A Practical Approach to Improvement | $ 195.00 |
| Q10 | 2 videotapes | Quality Improvement: A Process Not A Program (GWU) | $ 195.00 |
| Q15 | 2 videotapes | Continuous Quality Improvement in Health Care | $ 195.00 |
| Q29 | Training materials | Quality Improvement Tools, Dr. J.M. Juran (Juran Institute) | $ 1,995.00 |
| Q30 | 16 videotapes | Juran on Quality Improvement, Dr. J.M. Juran (JQI) | $5,000.00 |
| Q55 | 7 videotapes | Business Process Quality Improvement (SPC) | $ 1,495.00 |