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Easy to Use! Virtual Reality Comes to ISO/QS 9000 with CIM Quality!

Using the latest simulation technology, CIM Quality lets you interactively manage an ISO/QS 9000 compliant plant at the desktop. In a matter of minutes, planners can "test drive" different quality systems before committing real dollars. Thousand of alternate scenarios are possible.
Learn how ISO/QS 9000 encourages continuous improvement. The Virtual Reality Plant uses color animation, and mathematically supported quality and business model algorithms. CIM Quality also provides you comprehensive reporting, enabling you to better understand the impact of your actions.

Consultants/Registrars: Use CIM Quality's quality/business model to create dynamic business presentations.
Trainers: If you have ISO/QS training needs, CIM Quality is a must.
Installing/Optimizing ISO/QS 9000 Systems?: CIM Quality is your planning tool.
Consultants: Use CIM Quality as a door opener and conference room closer.
Registrars: Use animation and action to show clients how ISO/QS 9000 pays off.

Managing quality in a manufacturing environment presents a real challenge in balancing competing factors within the constraints of limited resources. See how
your Quality Model interacts with the Business Model, and discover a profitable solution to
your company's quality costs by exploring alternative quality system scenarios, in the safety of your own PC.

System Requirements: IBM compatible PC with one diskette drive and one hard drive; MS Windows 3.1; 4 MB of RAM and 2 MB of hard disk storage.

Encourage Simulation . . . It Provides Insight Into The Future-and ISO/QS 9000 Is Indeed The Future For Quality.
The Advanced version of
CIM Quality greatly expands the user's control to a spectrum of quality/business factors. Lets you better match plant/product specifications. See your plant's sales/profits and cost of quality numbers as you explore ways to improve your own quality system.

Want to operate in a more challenging environment? The Advanced version of CIM Quality really tests your quality and business skills.

System Requirements: IBM compatible PC with one diskette drive and one hard drive; MS Windows 3.1; 4 MB of RAM and 2 MB of hard disk storage.

The Taguchi quality system for robust design achieves high product quality early during the product development cycle. Early definition and development of quality design characteristics ensure robust product performance and a shorter development cycle. It is too late to begin improvement of quality characteristics during the pilot production phase. Your competition will already be well ahead, and your manufacturing will come to a standstill.

Topics Covered Include:

Tape 1
Robustness as a Key Corporate Objective
Taguchi's Integrated Quality System
Do Customers Care About Defectives?
Tape 2
Using the Quadratic Quality Loss Function
Increasing Total Cost is Worse Than a Thief
Matching Product Performance and Corporate Intent
Using Signal-to-Noise Ratio in Product Development
Tape 3
Feasible Options and Orthogonal Arrays
Tighter or Looser Tolerance?
Achieving World-Class Quality
Tape 4
Managing Quality by Problem Prevention/Implementation Styles
Benefits of Using Taguchi Methods
One Video Course Program Guide is included with each set.

This video course teaches the essential quality tools your organization must use to be competitive. Furthermore, Dr. Nelson shows you how to use statistics to cut costs by as much as 20 percent.

This course begins at the beginning - with tools that will help you find the trouble spots in your own organization; then shifts to techniques for solving problems. The most powerful of these - the Shewhart control chart - is given major consideration. Quick tests for averages and correlations and a brief introduction to Monte Carlo computer simulation complete the course.

The course never loses sight of applications. After taking the course, you will have acquired the tools that are applicable in factories, government agencies, insurance companies, hotel chains, or wherever people join together to offer a product or service.

Topics Covered Include:
Tape 1: Techniques and Applications
Tape 2: Problem Identification: Key Activities
Tape 3: Gathering, Analysis, and Interpretation of Data
Tape 4: Data Collection
Tape 5: Histograms
Tape 6: Statistical Distributions and the Run Chart
Tape 7: Shewhart Control Charts for Variables, I
Tape 8: Shewhart Control Charts for Variables, II
Tape 9: Shewhart Control Charts for Variables, III
Tape 10: Shewhart Control Charts for Attributes
Tape 11: More Control Charts, Some Sign Tests, and Computer Simulation
One Video Course Manual is included with each set.

Quality Function Deployment (QFD) integrates product development and production in being responsive to the customer, thus overcoming the serious problems inherent in the throw-it-over-the-wall style of operation. In QFD, the multifunctional team deploys from the voice of the customer to corporate specifications to design decisions to production engineering to the factory floor.

Enhanced Quality Function Deployment (EQFD) integrates the Pugh Concept Selection Process, Multi-Level Deployment, and three other enhancements into basic QFD to greatly extend the power of QFD to dynamic and complex products. EQFD is a key element of Concurrent Engineering, the improved total development process that shortens development time, improves quality and customer satisfaction, and reduces costs.

Topics Covered Include:
Tape 1: Introduction to QFD; House of Quality
Tape 2: EQFD: Enhancements to Product Planning; Contextual Analysis and Structured Specifications; Design,
Including Multi-Level Deployment for Complex Products
Tape 3: EQFD Continued: Static/Dynamic Product Status; Pugh Concept Selection Process - Running the Matrix
Tape 4: QFD for Production and Management of EQFD
Tape 5: Benefits of EQFD
One Video Course Program Guide is included with each set.

Building a House of Quality is the modern, improved way to integrate and focus the multifunctional energies of the corporation in planning new products that are successful in today's international competition. House of Quality is the most widely used element of Quality Function Deployment (QFD).

In this course, the participant will:
Build the House of Quality Collect the voice of the customer
Plan your product in the competitive context Identify the effect of corporate decisions on
Integrate the corporation to be responsive customer perceptions
to the customer
You will also learn how to plan your product with corporate expectations that are responsive to customers and ahead of the competition. By building a House of Quality, you will achieve common goals and commitments from all functions of the corporation.

One Video Course Program Guide is included with each set, and is an integral part of this course. In addition to providing a thorough outline of each module, the topics listed in the Guide can be developed into discussion topics and used as an index for further study.

Topics covered include:
Tape One: Introduction: Building the House of Quality, Room 1
Overcoming problems by using the House of Quality model to plan new products
Distinguishing the voice of the customer
Tape Two: Building the House of Quality, Rooms 2 and 3
Identifying corporate expectations for a product
Connecting corporate fidelity to the voice of the customer
Tape Three: Building the House of Quality, Rooms 4 and 5
Comparing competitive evaluation and customer perceptions
Comparing competitive evaluation and corporate tests
Tape Four: Building the House of Quality, Rooms 6 and 7
Evaluating synergy or conflict among corporate expectations
Establishing priorities in product planning
Tape Five: Building the House of Quality, Room 8
Quantifying corporate expectations in product planning: defining product targets and tolerances
How to make the House of Quality model work for you

The Rogers Corporation made a total commitment to the pioneering management methods of Dr. W. Edwards Deming for its Willimantic Division. In this video series, Harry W. Kenworthy, Division Manager, details the successful development and application of Dr. Deming's 14 points. The dramatic results: productivity up 14%, rework down 44%, customer returns down 60%, and payback - quick!

Participants are led through training, manufacturing and staff area applications, revised purchasing practices and supplier relationships, and improved customer relations.

Topics covered include:

Tape One: The Total Quality Control (TQC) Approach
Tape Two: Manufacturing Applications
Staff Area Applications
Tape Three: Improving Purchasing Practices and Supplier Relationships
Developing Better Customer Relations

W. Edwards Deming's pioneering management methods continue to revolutionize the way Americans think about quality and productivity in the workplace. It is no longer acceptable to opt for the quick fix - product inspection, production quotas, slogans. Action of a different sort is required.

Dr. Tribus is a vigorous proponent of Dr. Deming's methods. His expertise is now available to help put those methods to work for you. This presentation will serve as a valuable guide to the practical application of Deming's Way in
your organization.

Complete Course Materials with the following topics covered include:
Tape One: Your Commitment to Stay in Business
What is Quality?
How to Get Quality Without Inspection
The High Cost of the Low Bidder
Tape Two: Pinpoint Your Problems with Statistical Methods
Train Your Workforce for New and Changing Technologies
Fear or Cooperation?
Increasing Interdepartmental Dialogue
Tape Three: Stop Playing the Numbers Game
It's What's Wrong . . . Not Who's Wrong
The Right Training . . . and Retraining
How to Make It All Happen for You

This self-assessment tool combines video and workbooks to allow you to review and evaluate your organization's quality management practices. The package is designed for quality councils, steering committees, senior management, and implementation planning teams.

The self-assessment is separated into five phases, each corresponding to a different stage in the quality journey. Each workbook has an accompanying video segment in which business leaders in quality management from around the globe share how their organizations have implemented that phase of the effort.

Executives will be able to benefit from:
Benchmarking their quality actions against leading organizations

Identifying necessary steps to speed quality efforts
Assigning responsibility and timing for implementation of critical action steps

The package includes: one 20-minute video and 10 Self-Assessment Guides. The Guides take users through each phase of the quality journey, provide key actions, and allow users to determine the status of these key actions within their organization.

A New Video Subscription Series is Designed to Turn Quality Theory Into Quality Practice The Quality Minutes subscription series is a collection of short, engaging video segments (running 90 seconds each) that bring quality to life. These award-winning, entertaining segments use real-life examples to reinforce key lessons in quality. Each segment focuses on a timely, critical concept of quality. Direct and to the point, The Quality Minutes greatly enhance and reinforce your quality training efforts. To help introduce each segment and stimulate provocative discussion, each video comes with a discussion guide.

This series will enhance the effectiveness of senior and middle managers, human resource executives, quality team facilitators and leaders, and meeting planners. The videos are an invaluable tool to:
Enhance the credibility and impact of training sessions and presentations by using real-life examples
Stimulate discussion and creativity
Open meetings using an entertaining video
Learn from recognized leaders and avoid costly mistakes
Introduce vendors and suppliers to key concepts in managing quality and improving partnerships
Stay current with the best practices and trends in quality management
As an annual subscriber to The Quality Minutes, each month you will receive a new videotape containing 4 or 5 segments (48 segments per year). Written materials keyed to each segment are designed to stimulate discussion and reinforce lessons learned.

*Please call or fax for detailed information regarding language availability or to request a free preview tape. A CD-ROM version and compilation library of the first year's segments are available upon request. Please ask for Item #Q54.